Privacy Policy

Last updated: 26 May 2026

The type of personal information we collect

We currently collect and process the following information:

  • Name and email address
  • Any personal information you share with us during enquiries, consultations, or project communications (for example, information about your brand, business, and story)
  • Technical data collected automatically when you visit this website, including your IP address, browser type, device information, and pages visited

How we get your personal information and why we collect it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You contact us via the enquiry form or email to ask about our services
  • You book or attend a consultation call
  • You purchase a service or enter into a project agreement with us

We also collect limited technical data automatically when you browse this website. This is used solely to help us understand how the website is being used and to improve its performance. This data is not shared with third parties and is not used to identify individual visitors.

We use the personal information you provide in order to:

  • Respond to your enquiries
  • Deliver the services you have purchased
  • Communicate with you throughout the project
  • Issue invoices and process payments

We may share your information with the following third parties where necessary:

  • PayPal — for payment processing
  • Zoom — for conducting consultation calls
  • Google — if Google Analytics or other Google services are in use on this website

We will never sell, exchange, rent, or otherwise share your personal information with any other individual or organisation without your consent, except where required by law.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing your information are:

  • (a) Your consent — where you have provided information voluntarily through an enquiry form or email. You may withdraw your consent at any time by contacting us at [your email address].
  • (b) Contractual obligation — where processing your information is necessary to deliver the services you have purchased.
  • (c) Legitimate interest — for the collection of basic technical data to maintain and improve this website.


How we store your personal information

Your information is stored securely on password-protected personal devices and Gmail/Google Drive. We do not store your personal information on any third-party servers beyond those listed above.

We keep project-related personal information for a period of two years after the completion of a project, after which it is securely deleted. Enquiry information from contacts who did not proceed to a project is deleted within one year.

If you would like your personal information to be deleted before these periods, please contact us at ankwok18@gmail.com.


Your data protection rights

Under data protection law, you have the following rights:

Your right of access —
You have the right to ask us for copies of your personal information.

Your right to rectification —
You have the right to ask us to correct any personal information you believe is inaccurate, or to complete information you believe is incomplete.

Your right to erasure —
You have the right to ask us to delete your personal information in certain circumstances.

Your right to restriction of processing —
You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing —
You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability —
You have the right to ask us to transfer your personal information to another organisation or directly to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. We will respond to any request within one month.

To make a request, please contact us at ankwok18@gmail.com.


Cookies

This website uses cookies to ensure basic functionality and to help us understand how the site is being used. If you prefer not to accept cookies, you can adjust your browser settings to refuse them. Please note that disabling cookies may affect the performance of certain features on this website.


Links to other websites

This website may contain links to external websites. This Privacy Policy applies only to this website. If you follow a link to another site, please read the privacy policy of that site.


Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, along with an updated date at the top.


How to complain

If you have any concerns about how we use your personal information, please contact us in the first instance at ankwok18@gmail.com.

You also have the right to complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Helpline: 0303 123 1113
Website: https://www.ico.org.uk